Customer Service Representative (f/m/d) in Stockholm

Permanent employee, Full-time · Stockholm

Are you ready to change the market?

PAIR Finance was founded in Germany in 2016 with the vision of making the debt collection industry in Europe more digital, efficient and customer-centric. Our debt collection process is focused on this vision and our mission to collect efficiently without jeopardizing the customer relationship. Especially in the amicable collection phase, our innovative approach using AI allows us to make a real difference compared to the approach of traditional providers and act in a more service-oriented way.

We are now expanding our team in Sweden. For the further development and expansion of our B2C customer service team, we are looking for a motivated Customer Service Representative (f/m/d) ideally with relevant experience in the debt collection field based in the Stockholm area.

Do you have a listening ear for customers and can you communicate in a solution-oriented way? Do you enjoy working in a fast growing company? Then we are looking for you to join our Swedish customer service team! Become part of our international team that is changing the traditional debt collection industry with innovation and passion!

What you can do with us:

Confident communication with clients, consumers and third parties (e.g. lawyers) via e-mail, chat and letter and the solution-oriented and competent support of the request from consumers of the Swedish market.
Handling of legal issues, such as inquiries from debt counseling agencies, or criminal charges and being a contact person for the bailiff on court files.
Coordinating client inquiries to the right contact persons, including inquiries about data protection and legal issues
Process files in a commercially effective manner and maintain CRM systems.
Collecting feedback from clients and customers and thus supporting the improvement of technology and services.
Further development of internal processes and structures to strengthen the own team.

What you should bring for it:

First experience in B2C customer service, ideally with a focus on receivables management/debt collection.
Passion for contributing to fast-paced environments and to continuously improve processes and standards.
Hands-on and solution-oriented way of working.
Mandatory business fluent communication skills in Swedish and English (written and spoken)
Good MS Office skills and a passion for new technologies such as AI.

Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity are important to us, and we at PAIR Finance embody these values. Do you find yourself in these values? Then become part of our team and complement us with your individual motivation and character!

Our offer for you:

An international team of professional colleagues and strong experts that form an inspiring network working together to achieve success
Individual development opportunities and a transparent, appreciative feedback culture for your personal growth
Mobile working in a hybrid model for more flexibility in your everyday life. In addition, up to six weeks of work abroad per year upon arrangement
A meaningful job with the innovative leader in Europe's debt collection industry and a job with a great purpose
We want you to have a healthy work-life balance. As far as we can, we organize flexible working hours and the possibility to work partly from home
28 days of annual leave
Language courses and training opportunities adapted to your individual situation
Modern offices at international locations with fresh fruit and drinks for a feel-good working environment
Regular team and company events to celebrate successes together

Who is your contact person?

Your contact person for this position is Jasmin Baldrich. If you have any questions, please do not hesitate to contact me via email (jobs@pairfinance.com) or via phone (+49 151 28318404). For more information about PAIR Finance, please visit our website and our careers page.

Apply for this job

About us

We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments and finleap, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.

For more information about PAIR Finance, visit www.pairfinance.com/ and www.pairfinance.com/karriere/ and www.trustpilot.com/review/www.pairfinance.com

Do you want to find out more about PAIR Finance and the position? We are happy to answer your questions and also to receive your application!

Apply for this job

Are you ready to change the market?

We appreciate your interest in working with PAIR Finance GmbH. Please fill out the following application form.
If you have any questions about the position or the application, please feel free to contact us via jobs@pairfinance.com.