Are you ready to change the market?

We are looking for a Team Lead (f/m/d) to join our Swedish Collection team. You would lead our customer service team, optimize processes, and ensure confident communication with consumers and 3rd parties across all channels. You would coordinate inquiries, maintain efficient systems, gather feedback for improvements, and provide supportive team leadership. 

If you thrive in fast-paced environments, are passionate about B2C customer service and improving processes, this role is for you. We're looking forward to your application!

What you can do with us:

• Empathic and supportive leadership of a dedicated B2C customer service team for the Swedish market.
• Ensure that the team communicates confidently with our consumers across all channels and that their concerns are dealt with in a solution-oriented and competent manner.
• Ensure competent communication of the team with third parties, in particular debt counseling and attorneys.
• Coordinating client inquiries to the right contact persons, including inquiries about data protection and legal issues.
• Develop operational processes and maintain efficient file processing and maintenance of CRM systems.
• Gathering feedback from clients, customers, and third parties and providing related support to improve technology and service delivery.
• Collaborate with the international management team, especially Collections, and Operations, for the continuous development of processes.
• Reporting to the Country Head Sweden and to the Head of Collection in Berlin.

What you should bring for it:

• Successfully completed commercial or service-oriented vocational training, education on HBO level or a qualified academical degree
• 5+ years of experience as a customer service team lead in the debt collection industry
• Strong motivational skills to lead a dedicated team and focus on the development of individual team members
• Passion for contributing to fast-paced environments and to improve processes and standards
• Mandatory business fluent communication skills in Swedish and English (written and spoken)
• Good MS Office skills and interest in technology

Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity are important to us, and we at PAIR Finance embody these values. Do you find yourself in these values? Then become part of our team and complement us with your individual motivation and character!

Our offer for you:

• Thriving, financially stable company.
• Strong experienced international team to support and mentor you along the way, smooth onboarding process.
• Flat hierarchy, transparent and appreciative feedback culture, monthly all hands meetings, annual feedback and evaluation cycle, regular 1-on-1s with your lead.
• Well-structured onboarding process as well as supportive and welcoming colleagues.
• Good salary, unlimited employment contract, flexible working hours and 28 vacation days for your work-life balance.
• Fun company summer and Christmas parties as well as regular team events.
• This role is based in Stockholm, and we have a hybrid working policy. 

Who is your contact person?

Your contact person for this position is Jasmin Baldrich. If you have any questions, feel free to reach out via email (jobs@pairfinance.com) - we are looking forward to hearing from you!

For more information about PAIR Finance and career opportunities, please visit our website and our careers page.

About us

We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments and finleap, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.

For more information about PAIR Finance, visit www.pairfinance.com/ and www.pairfinance.com/karriere/ and www.trustpilot.com/review/www.pairfinance.com

Do you want to find out more about PAIR Finance and the position? We are happy to answer your questions and also to receive your application!