Are you ready to change the market?

PAIR Finance is expanding! The success story of revolutionizing the debt collection industry in the German market already started in Berlin in 2016, and in 2026 we started our business in Norway! For the further development and expansion of our customer service for our clients' customers (B2C), we are looking for a motivated and experienced Collection Expert (f/m/d) that will function as a Team Lead (f/m/d) with a strong history in the Norwegian debt collection market. 

Become part of our strong, international team that is changing the traditional debt collection industry with innovation and passion!

What you can do with us:

• Support with setting up our operational business on the Norwegian market and take over responsibility as Collection Expert (f/m/d)
• Establish and gradually develop a dedicated customer service team to handle requests from consumers in the Norwegian market, while also working hands-on with debtors directly
• Ensure confident and competent team communication with clients, customers, and third parties (including debt counseling services and attorneys) via telephone, email, chat, and letter.
• Coordinate client inquiries to appropriate contact persons and contribute to the development of operational processes in the customer service
• Ensure economically effective file processing and CRM systems maintenance while gathering feedback to improve technology and service delivery
• Collaborate with the international management team while reporting to the Country Head Nordics and the Head of Collection in Berlin

What you should bring for it:

• 5+ years of experience as a customer service team lead in the Norwegian debt collection industry
• Successfully completed commercial or service-oriented vocational training, higher professional education or a qualified academical degree (Bachelor/Master)
• Strong motivational skills to lead a dedicated team and focus on the development of individual team members
• Passion for contributing to fast-paced environments and to improve processes and standards
• Mandatory business fluent communication skills in Norwegian and English (written and spoken)
• Previous experience as a holder of a debt collection license would be a significant advantage
• Good MS Office skills and interest in technology

Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity are important to us, and we at PAIR Finance embody these values. Do you find yourself in these values? Then become part of our team and complement us with your individual motivation and character!

Our offer for you:

• Thriving, financially stable company.
• Strong experienced international team to support and mentor you along the way, smooth onboarding process.
• Flat hierarchy, transparent and appreciative feedback culture, monthly all hands meetings, annual feedback and evaluation cycle, regular 1-on-1s with your lead.
• Well-structured onboarding process as well as supportive and welcoming colleagues.
• Good salary, unlimited employment contract, flexible working hours and 28 vacation days for your work-life balance.
• Fun company summer and Christmas parties as well as regular team events.
• This role is based in Oslo with a hybrid working policy.

Who is your contact person?

Your contact person for this position is Jasmin Baldrich. If you have any questions, feel free to reach out via email (jobs@pairfinance.com) - we are looking forward to hearing from you!

For more information about PAIR Finance and career opportunities, please visit our website and our careers page.

About us

We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments and finleap, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.

For more information about PAIR Finance, visit www.pairfinance.com/ and www.pairfinance.com/karriere/ and www.trustpilot.com/review/www.pairfinance.com

Do you want to find out more about PAIR Finance and the position? We are happy to answer your questions and also to receive your application!