Customer Service Agent (f/m/d) - Romanian market

Permanent employee, Full-time · Warsaw (Hybrid)

Are you ready to change the market?

Since 2016, PAIR Finance has been setting new standards in digital debt collection - data-driven, empathetic, and successful. Using our AI-powered technology, we analyze individual payment situations and create communication that is automated yet always personal. This approach not only boosts repayment rates but also preserves the trust between debtors and our clients.

We are currently seeking a motivated Customer Service Agent (f/m/d) specifically for the Romanian market to join our customer service team in Warsaw, Poland. This is an excellent opportunity to become part of our international team that is revolutionizing the traditional debt collection industry through innovation and passion.

Join us in Warsaw and help shape the future of debt collection services while working in a dynamic, forward-thinking environment.

What you can do with us:

Confident communication with consumers primarily from Romania via telephone, email, chat, and letter, especially in Romanian language, as well as solution-oriented and competent handling of their concerns
Efficient processing of files and maintenance of CRM systems
Close collaboration with colleagues in the Collection Team and with other departments
Collecting feedback from clients and consumers and thereby supporting the improvement of technology and services

What you should bring for it:

Mandatory business fluent communication skills in Romanian and very good English skills (written and spoken), Polish language skills are a plus.
First relevant experience in B2C customer service, ideally with a focus on receivables management/debt collection.
Passion for contributing to fast-paced environments and to continuously improve processes and standards.
Good MS Office skills and a passion for new technologies such as AI.

Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity are important to us, and we at PAIR Finance embody these values. Do you find yourself in these values? Then become part of our team and complement us with your individual motivation and character!

Our offer for you:

Good salary for your strong performance
Exciting and diverse responsibilities that offer a steep learning curve and continuous growth.
Individual development offers as well as a transparent, appreciative feedback culture for your personal development
Flexible working hours, plus 26 vacation days to support a healthy work-life balance.
Good salary for your strong performance
International team of skilled professionals and industry experts, creating an inspiring and collaborative network.
Enjoy regular team events and biannual parties in Berlin, Germany where our HQ is to foster a strong connection and celebrate our shared success.
Hybrid working model - enjoy flexibility with a blend of remote work and in-office collaboration at our modern Warsaw location.

Who is your contact person?

Your contact person for this position is Jasmin Baldrich. If you have any questions, feel free to reach out via email (jobs@pairfinance.com) - we are looking forward to hearing from you!

For more information about PAIR Finance and career opportunities, please visit our website and our careers page.

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About us

We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments and finleap, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.

For more information about PAIR Finance, visit www.pairfinance.com/ and www.pairfinance.com/karriere/ and www.trustpilot.com/review/www.pairfinance.com

Do you want to find out more about PAIR Finance and the position? We are happy to answer your questions and also to receive your application!

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Are you ready to change the market?

We appreciate your interest in working with PAIR Finance GmbH. Please fill out the following application form.
If you have any questions about the position or the application, please feel free to contact us via jobs@pairfinance.com.