Are you ready to change the market?

PAIR Finance was founded in Germany in 2016 with the vision of making the debt collection industry in Europe more digital, efficient and customer-centric. Our debt collection process is focused on this vision and our mission to collect efficiently without jeopardizing the customer relationship. Especially in the amicable collection phase, our innovative approach using AI allows us to make a real difference compared to the approach of traditional providers and act in a more service-oriented way.

We are now expanding our team in Poland. For the further development and expansion of our customer service team, we are looking for a motivated, Polish and German speaking Customer Service Agent (f/m/d) ideally with relevant experience in the debt collection field based in the Warsaw area.

Do you have a listening ear for customers and can you communicate in a solution-oriented way? Do you enjoy working in a fast growing company? Then we are looking for you to join our Polish customer service team! Become part of our international team that is changing the traditional debt collection industry with innovation and passion!

What you can do with us:

• Communication with customers by phone, e-mail, chat and letters and negotiating terms of debt repayment.
• Handling of legal issues, such as inquiries from debt counseling agencies, or criminal charges and being a contact person for the bailiff on court files. 
• Coordinating client inquiries to the right contact persons, including inquiries about data protection.
• Process files in a commercially effective manner and maintain CRM systems.
• Collecting feedback from clients and customers and thus supporting the improvement of technology and services.
• Further development of internal processes and structures to strengthen the own team.

What you should bring for it:

• Experience in B2C customer service, ideally with a focus on receivables management/debt collection.
• Passion for contributing to fast-paced environments and to continuously improve processes and standards.
• Hands-on and solution-oriented way of working.
• Mandatory business fluent communication skills in Polish and German (written and spoken) as well as good English knowledge (B2+).
• Good MS Office skills and a passion for new technologies such as AI.

Our offer for you:

• Good salary for your strong performance 
• Challenging, varied tasks for your steep learning curve
• Individual development offers as well as a transparent, appreciative feedback culture for your personal development
• An international team with professional colleagues and strong experts for an inspiring network
• Team events to build our company's culture and to celebrate our successes

Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity are important to us, and we at PAIR Finance embody these values. Do you find yourself in these values? Then become part of our team and complement us with your individual motivation and character!

Who is your contact person?

Your contact person for this position is Jasmin Baldrich. If you have any questions, please do not hesitate to contact me via email (jobs@pairfinance.com). For more information about PAIR Finance, please visit our website and our careers page.

About us

We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioral science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments and finleap, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.

For more information about PAIR Finance, visit www.pairfinance.com/ and www.pairfinance.com/karriere/ and www.trustpilot.com/review/www.pairfinance.com

Do you want to find out more about PAIR Finance and the position? We are happy to answer your questions and also to receive your application!